Admin

Technology Information

 BCPS Tech Support:

  • The best method is to go to https://bcpsone.bcps.org/support/On this site, you will find information to help with troubleshooting.  You can also submit a support request and the help desk will contact you to determine the next steps.
  • You may call (443) 809-4672 between the hours of 7 a.m. and 4:15 p.m.  Please be advised that you may experience trouble getting through or long wait times.

Student Device First Run Directions:

  • For students new to BCPS or receiving a new HP device  (see attached  word document)
  • For students needing to update an HP device that they have had since the Spring. (see attached pdf document)
    • Please note that system updates should be ignored.  DO NOT attempt to update Windows.
    • Please note that Lenovo Chromebooks receive updates remotely.  Only HP devices need to be brought to a school to connect to the network and receive updates. 

Student Home Internet Filter Troubleshooting  (see attached word document)

 

Google Meet Information:

Tech Liaisons:

  • The role of the Tech Liaison is to provide guidance and share information.  They are not technicians.
  • During remote learning, they will not be able to provide replacement devices.  You must submit a request with the BCPS help desk for repairs and replacements.
  • If PARENTS have questions about the information that has been shared in regards to devices they may email BOTH liaisons at sgennuso@bcps.org AND mhicks2@bcps.org .
  • If STUDENTS would like quick troubleshooting support or need guidance on how to proceed with an issue, they may join the Tech Chat on Google Meet. 
    • Available each morning from 8:15 a.m. to 8:45 a.m.  Students are responsible for checking in with their homeroom teachers to let them know if they are in the tech chat during that time.
    • Available every Wednesday from 2:00 p.m. to 3:00 p.m.
    • Use meeting code LRTATechChat to join.

tech support
tech support
tech support

Do you need wifi at home to complete your long-distance learning assignments? 
Comcast has special offers for qualifying families.

 Information on How to Access Internet from Comcast

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